In his first six-month report since being hired as Metro’s permanent chief, Sarles also said the agency will create a “virtual tunnel” between Farragut North on the Red Line and Farragut West on the Orange and Blue lines, allowing riders to go from one station to the other without paying a new fare. Metro will also bring back a “mystery shopper’” program, where undercover inspectors evaluate service in the system.
Riders have long wanted the virtual tunnel between Farragut North and Farragut West to ease movement between different parts of the system.
The software is being tested now, and “assuming no major issues are discovered,” Sarles said, it will be rolled out in September or October. It will allow riders about 20 minutes to move from one station to the other, Metro said, but details on the exact time are still being worked out.