Apple has released information on how to fix a particularly bad iPhone 5 bug that burned through the data plans of some Verizon customers.
Those who bought the new smartphone noticed that they were being charged for using cellular data even when they were using their phones on WiFi networks. That quickly ate through their monthly data quotas and, in some cases reported on Apple’s support forums, nearly cost some users hefty overage fees.
On Sunday, the company posted a page on its help center telling users how to fix the problem.
To do so, users should head to the “About” menu in the general settings menu of the iPhone. An alert should pop up with a message saying that your carrier settings have been updated. Hit the “okay” button to get the update. Once it’s installed, turn the phone off, and then on again to activate the update.
Once your phone is back on, head to the same menu. If the problem’s been addressed, the words “Verizon 13.1” should be in the “Carrier” field.