Sense of failure: “Lots of people, young and old, are having financial difficulties.”
Nerios prefers a subtler touch. “It’s about patience, empathy,” she said. While she makes a middle-class salary and had never been on food stamps herself, she knows the emotional exhaustion that comes at the end of each month, after a few hundred conversations about money that didn’t exist. Nowhere had the SNAP program grown as it has in Florida, where enrollment had risen from 1.45 million people in 2008 to 3.35 million last year. And no place in Florida had been reshaped by the recession quite like the Treasure Coast, where middle-class retirees lost their savings in the housing collapse, forcing them to live on less than they expected for longer than they expected. Sometimes, Nerios believes it is more important to protect a client’s sense of self-worth than to meet her quota.
“I’m not going to push you,” she told Lonnie now. “This is your decision.”
“I have high blood pressure, so it’s true that diet is important to us,” he said, which sounded to her like a man arguing with himself.
“I can meet with you today, or tomorrow, or anytime you’d like,” she said.
“I don’t know,” he said. “I’m really sorry.”
“You don’t have to be,” she said. “Please, just think about it.”
She hung up the phone and began setting up her giveaway table at another event.
He hung up the phone and drove a few miles down the highway to his wife’s small knitting store. They had stayed married 41 years because they made decisions together. She was an optimist and he was a realist; they leveled each other out. During the failures of the past three years, they had developed a code language that allowed them to acknowledge their misery without really talking about it.
“How you doing?” he asked.
“Just peachy,” she said, which meant to him that in fact she was exhausted, depressed, barely hanging on.
She opened the knitting store three years earlier, but it turned out her only customers were retirees on fixed incomes, seniors with little money to spend who just wanted an air-conditioned place to spend the day. So Celeste started giving them secondhand yarn and inviting customers to knit with her for charity in the shop. Together they had made 176 hats and scarves for poor families in the last year. The store, meanwhile, had barely made its overhead. Lonnie wanted her to close it, but it was the last place where she could pretend her life had turned out as she’d hoped, knitting to classical music at a wooden table in the center of the store.