May 17, 2009 |
Dear Dr. Gridlock : I'm a regular and heretofore satisfied Metrorail user. A couple of weeks ago, I stopped on my way home at Gallery Place-Chinatown to meet a friend for dinner, and when I attempted to pass through the fare gates following my meal, none of the sensors would react to my SmarTrip card. I attempted to get the attention of the attendant, who seemed to be having a personal conversation with some other patrons, and was eventually waved through the emergency gate without scanning my card.
November 6, 2012 |
After months of delays, SmarTrip card vending machines are now available at every Metrorail station. The transit agency has been installing new machines across the system, and with older machines in place in 47 stations, Metro now has at least one machine in each of the system's 86 stations. Installation of the 100 new machines was put on hold this year after disability advocates complained in August that the new dispensers did not comply with the Americans With Disabilities Act. Metro said...
November 1, 2009
If you are among the 200,000 who participate in the SmartBenefits program, talk to your boss. Metro is about to change the system under which transit riders download the benefits administered by employers. Here's the basic idea: Old way: Many government and private employers provide a monthly transit subsidy to their employees or allow them to divert a portion of their salary before taxes to pay for transit use. At the start of each month, the employees stand at fare vending machines to download their...
September 22, 2011 |
Metro on Thursday launched a long-awaited system that allows riders to add money to their electronic payment cards online. Using a major credit card, customers can visit Metro's Web site and log on to their SmarTrip account. They can then add value to their registered fare cards. The transit authority said it recently ran a successful pilot of the new feature with 150,000 customers. The payment option for customers comes as SmarTrip has experienced technical troubles , with some riders complaining that the cards...
October 21, 2011 |
Metro riders will soon see a change in how their SmarTrip accounts store value and may face a reduction in their pretax transit benefits if Congress doesn't take action. Commuters now can set aside up to $230 a month in pre-tax income for use in transit, but that limit is set to fall to $125 per month at the end of the year. Parking benefits would rise from $230 a month to $240 a month. Last year, Congress approved a last-minute fix that kept the $230-a-month...
January 13, 2013 |
In its bid to push more people to use SmarTrip cards, Metro has been offering a $3 rebate to anyone who buys one. But since Metro started the incentive in September, most riders who have purchased new cards haven't claimed their rebates. While the transit agency sold nearly 352,000 SmarTrip cards during the last four months of 2012, just 67,112 rebates had been issued as of Jan. 4. It's not clear why four out of five riders who bought new cards are forgoing the rebates, though in the retail...